Technical Service & Support

We at Cashbox only provide you with ATMs that are not only reliable but also 'Future Proof'. We ensure that all our machines are compatible with all future compliance and regulatory requirements. This also guarantees a huge cost saving for both the customer and the business as upgrading an ATM can be a very costly and time consuming exercise.

Cashbox continues to develop a customer relationship management system to ensure that the most efficient and up-to-date technical support is available for our customers. As a result the Cashbox team is in the enviable position within the industry to be able to offer the following uniquely available services:

• Remote ATM monitoring & diagnostics
  Cashbox's powerful state-of-the-art diagnostic system provides real time monitoring and 'instant fix' remotely, direct from Head Office. This is an efficient and cost-effective process of ensuring that your ATM is working and available for use by your customers over the maximum amount of time.
  
  
• Dispute handling
  In the unlikely event of a dispute, from consumers using the ATM on your premise, Cashbox will act as your interface between card issuers and customers to ensure rapid and effective customer dispute resolution.
  
  
• Web-based reporting Tool
  This bespoke tool has been developed to ensure seamless integration with back-office and finance systems i.e. Sage SAP Exchequer etc. As a result:
  • Bespoke reporting is available to meet all customer needs
  • A suite of standard reports can be delivered direct to the customer in either electronic or hard copy.
  
  
• Process Management
  If you own your own ATM, Cashbox is able to:
  • Migrate your ATM with no hassle onto the Cashbox system
  • Offer our full service & support during the transition period

a. Interested in a FREE ATM click here

b. For further technical enquiries call 0800 138 0239